We stand behind accurate fulfillment and the condition of each piece when delivered. Product-specific coverage is confirmed in the final order documentation.
Arrival issues
Contact us promptly if the piece arrives damaged, defective, or different from the confirmed configuration. Keep all packaging and provide clear photographs so the issue can be reviewed.
What is generally excluded
- Normal wear, scratching, tarnish, or finish changes caused by use or storage.
- Damage caused by impact, chemicals, improper cleaning, misuse, or storage.
- Loss, theft, unauthorized repair, resizing, or alteration.
- Stone loss or structural damage caused by impact after delivery.
Before ordering
If warranty duration or service coverage is important to your purchase, contact the concierge with the product ID or SKU before payment so the exact coverage can be documented.